Customer Support Services

Facility & Space Management Optimization

The workplace contains a treasure trove of information that can significantly reduce facility costs, increase worker productivity, and improve the office experience. And now, with the evolution of the modern workplace, A-TEK is leading the way to help federal agencies access and use this information to make important decisions.

With A-TEK’s modern workplace services, facility managers have a micro and macro view of workspace usage, space allocation, and energy consumption. This leads to smarter decisions about repurposing space, maximizing office usage, determining rental costs based on usage, managing energy costs, and improving productivity.

A-TEK has partnerships, relationships, and experience with COTS solution vendors such as ARCHIBUS, Nuvolo, Maximo, and Tririga. We leverage our facilities information domain expertise and software development experience to customize COTS systems to match the needs and requirements of our customers. A-TEK developed our Agile System-Assimilation Plan (A-SAP) methodology to maximize quality and minimize time-to-delivery.

A-TEK helps agencies advance from the modern workplace to the smart workplace. The Internet of Things (IoT) and other emerging technologies are providing our federal customers with new capabilities to improve their facilities management and worker experience.

stock-photo-the-modern-office-interior-d-799669
Audio Visual & VTC

A-TEK provides end-to-end conference services including AV and VTC integration and support. We develop complete solutions to meet any level of need. Whether we are augmenting staff on existing programs or developing an original program tailored to specific customer requirements, A-TEK has the expertise, staff, and proven methodologies to help accomplish customer goals.

With over two decades of experience, we know how to create the best value in any AV/VTC environment. We offer scalable and customizable AV/VTC teams of qualified “Collaboration Specialists”. These teams are committed to meeting the five key goals of the A-TEK Advantage™ – our strategic approach, to help:

  1. Maintain AV Infrastructure
  2. Drive User Adoption
  3. Ensure meeting success
  4. Plan for the Future
  5. Provide Conference Management Services
Customer Focused

Conference Management Services

A-TEK supports your conference management in areas of:

  • Reservations
  • Logistics
  • White Glove Meeting Setup and Support
  • Event Recording, Editing, and Distribution
  • Pre-Event Needs and Technology Assessment
  • Support During the Event

Technologies

A-TEK uses the following technologies to support Conference Management for its customers:

  • VTC – Cisco VCS, Codian, C Series & SX series/Polycom DMA, RPAD, RMX, RPRM, Lync, GoToMeeting, WebEx
  • Audio Input – Shure, Brahler, Clear One
  • DSP – Crestron, Polycom, Clear One
  • AV Switching – Crestron DMPS, Extron DTP
  • Room Control – Crestron, AMX
  • Multi-cam Recording & Streaming – Sony AnyCast, AJA Ki