Ms. Byrd has over 20 years of management and leadership experience, specializing in Program Management and Customer Experience. She has a proven track record of delivering exceptional services to the federal government via both large and small federal government contractors. Throughout her career, Ms. Byrd has successfully implemented the best industry practices and innovative business management solutions across various federal government contract programs, including at the National Institutes of Health (NIH).

Ms. Byrd holds multiple certifications, including Project Management Professional (PMP), Project Management Institute Agile Certified Practitioner (PMI-ACP), SAFe 5 Agilist, ITIL, and Google Cloud Digital Leader. She is a proud graduate of the University of Maryland Baltimore County (UMBC) and the University of Phoenix.